free shipping

Door-to-door delivery within the United States, except in remote areas

30 Days Return

Free exchange or return within 30 days

Free trade-in

Please contact us to replace you with a new style

Frequently Asked Questions

Our trade-in policy

Frequently Asked Questions

用于运输&
Return for exchange

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Our Customers’ Feedback

FIND YOUR ANSWER
FROM REAL CUSTOMERS

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Mia

I just replaced my plain old headphones with newer Awei bluetooth headphones, can't believe I've had them for two years without any quality issues, I just replaced them with a new model and the whole process was amazing! You only need to provide the order number to apply easily. Customer service was quick and there was no extra charge! I have recommended this offer to my friends. It’s really a good policy for what consumers want!

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Samuel

As a long-term user, I experienced the trade-in program for the first time and I was really satisfied! I can exchange my old headphones for a new pair by simply submitting my order number, and I can choose any model from the store, with no handling fee. The entire process was smooth and there were no hidden fees to worry about. This user-friendly policy makes me like the Awei brand even more

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Lucas

What a surprise! I originally thought that replacing it with a new one would be a lot of trouble, but I found that the process was super simple. Just provide your order number and your new headphones will arrive in a few days! And the customer service was very patient and answered all my questions. I have been using my previous headphones for a long time, so I took this opportunity to replace them with better ones, and the sound quality has improved significantly. Thank you very much Awei for providing such a service!

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Evelyn

I've been using these headphones for over a year now, the sound quality and comfort are great, I found out they had this campaign and replaced my old headphones without a hitch. You just need to provide the order number to process, and then they will ask you to send your old headphones to an address, and then you can choose the headphones you like and they will arrange express delivery to your door. The customer service attitude is very good, great experience!

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Daniel

I found this store very interesting. I've bought headphones from other stores before and they couldn't replace them if there was no quality issue. If it doesn't meet the requirements, they can't replace it for me, but this store has no such requirement. There are no quality issues with your headphones, nor old packaging or accessories. They replaced them for me. I just had to send my old headphones to a designated address and they would send me a new one.

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Olivia

I am so satisfied with such a convenient and affordable trade-in event! Submitted my order number through the website and my new headphones arrived a few days later. The whole experience is very smooth. I switched to a new model of headphones, which gave me a different experience. After switching to the new ones, I was very satisfied with the sound quality and comfort. I really thought it was a good deal.

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